Member Support

Here are a number of resources for managing your Artemisia CSA Membership.  If you have more questions beyond these, please don't hesitate to reach out to us.

In Your Box

The Veggies

The vegetables in your boxes through the seasons are a combination of items we’ve grown on our plots and those our partner farms have grown. You’ll see some veggies regularly, while others might appear just once. Our aim is to make each week as diverse and balanced as we can. We hope your box brings joy to your kitchen and warmth to your table. Enjoy!

Navigating Each Week

  • The Weekly Email

    On Tuesday afternoons, you’ll get an email from us with a list of the veggies in your box and our featured recipes of the week.

     

    Sometimes these emails appear in your Promotions Folder (especially if you're using Gmail) or sometimes in Spam or Updates folders depending on your email service.

     

    We strongly encourage you to read the weekly emails. They're a great tool for planning out your weekly cooking projects.

  • The Recipe Box

    Every week, we put together a series of featured recipes using the veggies in your box.  We make these recipes ourselves to make sure they’re well-tested and tasty before sharing them with you.

    You can also explore the full Recipe Box where you can search for ideas on what to do with any veggie your receive.

    Explore the Recipe Box 

  • The Marketplace

    At any time during the week, you can purchase add-ons from our online Marketplace.

    The Marketplace offers a seasonal collection of extra produce, bread, proteins, pantry items, and more.

    We try to source as locally as possible for these items. It’s important to us to build an ongoing relationship with our fellow farmers and makers, and our marketplace is a key to supporting their work.

    Explore the Marketplace 

More for your delivery

Adding On Items & the Marketplace

Shopping from the Marketplace

As a Member, you can purchase additional items from the Marketplace for free delivery with your next box. 

We add products throughout the week, and you may place an order at any time, but availability of items typically peaks on Tuesday evenings.

It's even ok to place last-minute orders! We simply ask that all add-ons be purchased by 8AM on your delivery day.

Delivery Minimums & Schedule

There is no minimum for Marketplace orders for Members.

Any order will be delivered with your next CSA delivery. We simply ask that all orders be placed by 8am of your delivery day.

If you would like an order on a week in which you're not scheduled for a CSA delivery, we simply ask that you meet at $40 minimum AND add a note during checkout stating your preferred delivery date for that order so that we know it's outside of your usual schedule.

Flex Members: Weekly Credit

The real superpower of the CSA Flex is the weekly credit.  Fill out your box each week: your way.

If that's extra veggies?  Load them up.  Staples like bread, eggs, meats?  You choose.  Local wine to make this week's dinners complete?  We got you.

Each Tuesday, after the weekly email lands, your $10 weekly credit will be issued to your account.  Shop the Marketplace for whatever you like and use your credit balance to checkout.  Best of all, your credits roll over week-to-week, giving you extra flexibility in how you build your box.

To apply your Credit Balance to an order, simply click on the Use Store Credit Button in your cart before checkout.

Your balance will continue to accrue with each Rundle order, even if you donate your veggies.

Delivery Tips & Packaging

  • Delivery Times & Notifications

    On the morning of your delivery, you will receive an email from us stating that your delivery is on its way, including a link showing your estimated delivery window.

    This page is updated throughout the day, so if we get delayed in traffic, you’ll always have an accurate ETA.

  • Keeping Things Cool

    We ask that you have a cooler, cooler bag, or other secure container for us to deliver your veggies into. On warmer days (highs above 50℉), we recommend having an ice pack in your cooler to keep your veggies cool. Similarly, on especially cold days (ambient temperature below 32ºF), the cooler will help keep your veggies insulated from the cold.

    If you live in an apartment building, please keep in mind that while many buildings are air-conditioned, this isn’t cold enough to keep some produce or add-ons fresh, so please retrieve your veggies quickly after delivery to prevent spoilage.

    If you aren’t able to put out a cooler, or if you forget, we’ll leave the waxed boxes that we transport your produce in.

  • Return Your Boxes

    We ask that you return any waxed boxes we delivery by setting them out for us to collect with your next delivery, as these reusable containers help us to keep our prices lower and reduce unnecessary landfill waste.


    If you live in an apartment building in which you need us to leave your box at the front desk, we ask that you leave the empty box for us to pick up with your next delivery.

  • BioBags & other Packaging

    We pack some of your veggies in green compostable BioBags. These bags store produce well in the fridge and help keep vegetables hydrated during transport. They’re fully compostable.

    However, many home composting systems don’t get hot enough to fully break them down. If you leave them out for us when we next deliver, we will be happy to bring them to our local industrial composter.

    We often get asked if we can reuse materials of many other kinds. We would be happy to take back any egg cartons that do not have any branding or other non-removable producer identifiers.

    We cannot take general recyclables or other compostables outside of the BioBags and egg cartons.

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Managing your Upcoming Deliveries

Skipping or Donating any Week

Skipping a Week

To skip a week, go to Manage My Memberships, then scroll down to Manage Upcoming Orders, then click the Skip Shipment link for the delivery you'd like to skip.

Reminder: Order date always refers to the billing Wednesday (around midnight) prior to your scheduled delivery

Donating your Box

To donate your box, go to Manage My Memberships, then select Manage Subscriptions, then click the Donate button at the top of the page.

By donating your box to a local foodbank, you will be helping those in our community who are struggling financially. 

We only donate to foodbanks that we have a relationship with and we know can store and distribute fresh produce quickly.  We currently donate to the Catholic Charities of the Diocese of Arlington (Alexandria, Sterling, Front Royal) and the Hunger Resource Center (Manassas).

If you are a CSA Flex Member and choose to donate, you will still receive your Flex Credit, to use whenever you like, and only the produce of your box will be donated.

If you have other recurring subscriptions (such as eggs or bread) and choose to donate, we will plan to donate those items as well.

Extended Breaks for Travel

If you know you're going to be away for many weeks or months, we can adjust your next delivery date to anytime in the future. Simply sent us an email letting us know when you'd like your deliveries to start up again, and we'll adjust everything on our end.

Billing & Changes to your Membership

Managing Your Memberships

When will my card be billed?  When does my membership renew?

 

Signing up for any Membership with Artemisia an ongoing subscription.

Unlike a traditional farm CSA, we will not charge for a full season all at once. Instead, we bill on the Tuesday before your delivery day. This allows for you to skip a week whenever you need, and not be charged for the weeks you don't receive a delivery.

Your Membership with Artemisia will continue automatically until canceled.

We always bill on Wednesdays (typically just after midnight), regardless of your scheduled delivery day. If you need to skip or make changes to your membership, be sure to skip by 11:59pm the Tuesday prior to your next scheduled delivery.

For more details, view our Subscription Policy or contact us with questions. 

Is a CSA Membership year-round?  Are there weeks without deliveries?

In short, yes!

Both the CSA Flex and CSA Basic are year-round memberships.

We do however take off a few breaks each year:

  • First two weeks of April
  • One week in June
  • One week in August
  • Last two weeks of December

Can I switch from a CSA Basic to a CSA Flex Membership?

Absolutely! To make the switch, simply reach out to us and let us know that you'd like to make the change and we can make the necessary adjustments on our end.

Can I change my delivery frequency?

Certainly! We deliver CSA boxes every week or every other week. To make the switch, simply reach out to us and let us know that you'd like to change your frequency.

How can I cancel my Membership?

To cancel your Membership, go to your account, then select scroll down to Cancel Subscription, then click the red Cancel Subscription button and follow the prompts.

Of note: If you have an existing Credit Balance and you cancel your membership, any remaining balance will be forfeited.

Have more Questions?  Let us know.