Member Support
Managing your Upcoming Deliveries
Skipping or Donating any Week
Skipping a Week
To skip a week, go to Manage My Memberships, then scroll down to Manage Upcoming Orders, then click the Skip Shipment link for the delivery you'd like to skip.
Reminder: Order date always refers to the billing Wednesday (around midnight) prior to your scheduled delivery
Donating your Box
To donate your box, go to Manage My Memberships, then select Manage Subscriptions, then click the Donate button at the top of the page.
By donating your box to a local foodbank, you will be helping those in our community who are struggling financially.
We only donate to foodbanks that we have a relationship with and we know can store and distribute fresh produce quickly. We currently donate to the Catholic Charities of the Diocese of Arlington (Alexandria, Sterling, Front Royal) and the Hunger Resource Center (Manassas).
If you are a CSA Flex Member and choose to donate, you will still receive your Flex Credit, to use whenever you like, and only the produce of your box will be donated.
If you have other recurring subscriptions (such as eggs or bread) and choose to donate, we will plan to donate those items as well.
More for your delivery
Adding On Items & the Marketplace
Shopping from the Marketplace
As a Member, you can purchase additional items from the Marketplace for free delivery with your next box.
We add products throughout the week, and you may place an order at any time, but availability of items typically peaks on Tuesday evenings.
It's even ok to place last-minute orders! We simply ask that all add-ons be purchased by 8AM on your delivery day.
Delivery Minimums & Schedule
There is no minimum for Marketplace orders for Members.
Any order will be delivered with your next CSA delivery. We simply ask that all orders be placed by 8am of your delivery day.
If you would like an order on a week in which you're not scheduled for a CSA delivery, we simply ask that you meet at $40 minimum as well as add a note during checkout stating your preferred delivery date for that order.
Flex Members: Weekly Credit
The real superpower of the CSA Flex is the weekly credit. Fill out your box each week: your way.
If that's extra veggies? Load them up. Staples like bread, eggs, meats? You choose. Local wine to make this week's dinners complete? We got you.
Each Tuesday, after the weekly email lands, your $10 weekly credit will be issued to your account. Shop the Marketplace for whatever you like and use your credit balance to checkout. Best of all, your credits roll over week-to-week, giving you extra flexibility in how you build your box.
To apply your Credit Balance to an order, simply click on the Use Store Credit Button in your cart before checkout.
Your balance will continue to accrue with each Rundle order, even if you donate your veggies.
Managing Your Memberships
Making Changes to Your Membership
Can I switch from a CSA Basic to a CSA Flex Membership?
Absolutely! To make the switch, simply reach out to us and let us know that you'd like to make the change and we can make the necessary adjustments on our end.
Can I change my delivery frequency?
Certainly! We deliver CSA boxes every week or every other week. To make the switch, simply reach out to us and let us know that you'd like to change your frequency.
How can I cancel my Membership?
To cancel your Membership, go to your account, then select scroll down to Cancel Subscription, then click the red Cancel Subscription button and follow the prompts.
Of note: If you have an existing Credit Balance and you cancel your membership, any remaining balance will be forfeited.