We do not accept returns on food, beverages, or alcohol. If a food, beverage, or alcohol product is delivered damaged or spoiled, we will issue a refund for that item or replace it in the next delivery. If the item to be returned was purchased as part of a subscription, the value of the individual item will be refunded, not the full delivery or subscription.

Artemisia expects that all products are delivered into an available cooler or cold storage provided by the recipient. If no cooler or cold storage is available upon delivery, Artemisia will assume all liability has been forfeited by the recipient, may not deliver, and no refund shall be given.

Artemisia also expects that all products delivered shall be relocated by the Member within one hour of delivery to appropriate long-term storage (be that refrigerated, pantried, or otherwise). If spoilage or damage is caused by the products not being properly relocated, no refund shall be given.

For all other items (not food, nor beverage, nor alcohol), we have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with any tags or stickers, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at orders@artemisia.farm. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

If any refund shall be issued, we will refund the purchase price of the item plus any applicable taxes. Any shipping charges or other fees will not be refunded.

You can always contact us for any return question at orders@artemisia.farm.

 

Inspection upon Arrival

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Custom Items

Custom products (such as special orders or personalized items) cannot be returned. Please get in touch if you have questions or concerns about your specific item.

Sale Items & Gift Cards

Unfortunately, we cannot accept returns on sale items or gift cards.

Refund Schedule

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.

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